Preparing For A Visit

Appointment Scheduling

Before You Arrive

After you are referred by your family veterinarian, please contact our Greenville office at (864) 233-7650 between 8:00am and 5:30pm, Monday through Friday, to set up an appointment. Our staff will help you determine whether your appointment should be scheduled at our Asheville clinic or Greenville hospital. Please allow a few minutes for us to get some information about you and your pet.

Preparation Checklist

  • Current medications
  • Lab results
  • X-rays
  • Any pertinent records from your family veterinarian to your appointment

When You Arrive

Upon your first visit to Upstate Veterinary Specialists, we will gather some important information about you and your pet. If you prefer to complete the registration form ahead of time, you may do so by clicking on the appropriate link below. You may either print out the form and bring it with you, submit the form via email, or fax your registration form to us at (864) 233-7631.

Follow-up Visits

When bringing your pet for a follow-up visit, please bring any medications with you that your pet is currently on. If you are returning to our Oncology department we ask that you complete the following form. You may either bring it to your appointment or submit the completed form via email or fax to us.

If you are returning for your pet to have surgery we ask that you complete the following form. You may either bring it to your appointment or submit the completed form via email or fax to us.


Visitation Policy

 

If your pet is hospitalized at our Greenville location, our goal will be to get them back to their home environment as soon as possible. During their stay, we will be in touch with you daily to update you on your pet’s progress. In general, we feel that it is in the best interest of our patients to remain hospitalized without the excitement of having visitors. Although visitors are happy to see their pet, the patient, who has settled in nicely, is often upset after their owners leave. However, there may be exceptions when our specialists will allow or even encourage visitors.

If you are allowed to visit, please keep in mind the following:

 

  • Visitation hours at our Greenville hospital are between 10:00 am and 4:00 pm, Monday – Friday. Visits must be limited to 20 minutes or less.
  • Any visitation must be arranged in advance by calling (864) 233-7650 and setting up a time.
  • Visitation is not allowed on the day of a procedure.
  • It is likely that you will not be able to meet with your pet’s specialist at this visit, but you will be able to meet with a technician on the team taking care of your pet.

 

Any visitation outside of these guidelines will be based strictly on medical necessity as determined by your veterinary specialist. Thank you for your cooperation.


Payment Options

 

Please be prepared to leave a deposit with us prior to any procedures being completed. The remaining balance for your pet’s care will be payable at the time of discharge. We accept cash, checks, Mastercard, Visa, Discover, and American Express. We also offer various payment plans provided by Care Credit Care Credit is an independent credit company and their application may be completed on their website (www.carecredit.com) You may also contact Care Credit by phone at (800) 859-9975. You can also apply for a Care Credit account while you are here for your consultation at UVS.