Pet Owners

Pet Owners

Whether your pet will be with us for the day or staying overnight, we want them to feel as comfortable as possible.

Payment Options & Resources

Fees will be estimated based on your pet’s needs and options will be provided. Please be prepared to leave a deposit with us prior to any procedures being completed. The remaining balance for your pet’s care will be payable at the time of discharge. We accept Mastercard, Visa, Discover, and American Express.

 

Additional Payment Options & Resources

We also accept checks and cash, and offer various payment options provided by CareCredit, an independent credit company. Their application may be completed on their website, or you may contact CareCredit by phone at (800) 859-9975. You can also apply for a CareCredit account while you are here for your consultation at Upstate Vet.

Upstate Vet, Greenville

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GREENVILLE, SC

If traveling to our Greenville hospital from a distance, it may be necessary for you to spend the night in Greenville, SC with your pet. Here is a list of nearby hotels that allow pets, restaurants that are close to our Greenville, SC hospital, and some local parks with walking trails.

393 Woods Lake Road, Greenville, SC 29607

(864) 233-7650

Greenville Visitor's Guide

Appointments & Visiting Information

Before You Arrive

Please be sure your primary family veterinarian has submitted the referral form prior to calling our hospital for an appointment. For a seamless scheduling process, we want to ensure all referral paperwork has been received. We look forward to speaking with you and scheduling your pet’s appointment.

Once you have confirmed with your family veterinarian that the referral process is complete, please contact our hospital to set up an appointment. Please allow a few minutes for us to get some information about you and your pet during the scheduling process.

Preparation Checklist:

  • Current medications
  • Any pertinent records from your family veterinarian to your appointment
  • Lab results
  • X-rays

 

visitation Policy

If your pet is hospitalized, our goal will be to get them back to their home environment as soon as possible. During their stay, we will be in touch with you daily to update you on your pet’s progress. In general, we feel that it is in the best interest of our patients to remain hospitalized without the excitement of having visitors. Although visitors are happy to see their pet, the patient, who has settled in nicely, is often upset after their owners leave. However, there may be exceptions when our specialists will allow or even encourage visitors.

If you are allowed to visit, please keep in mind the following:

  • Should your pet be hospitalized during emergency hours, please consult the ER team to setup visitation times that will be the most helpful in aiding your pet’s recovery.
  • Visitation hours at our Greenville hospital are between 10:00am and 4:00pm, Monday–Friday. Visits must be limited to 20 minutes or less.
  • Any visitation must be arranged in advance by calling (864) 233-7650 and setting up a time.
  • Visitation is not allowed on the day of a procedure.
  • It is likely that you will not be able to meet with your pet’s specialist at this visit, but you will be able to meet with a technician on the team taking care of your pet.

Any visitation outside of these guidelines will be based strictly on medical necessity as determined by your veterinary specialist. Thank you for your cooperation.

Returning Patients

When bringing your pet for a follow-up visit, please bring any medications that your pet is currently taking.

If you are returning to our oncology department, we ask that you complete the following form. You may bring it to your appointment, submit the completed form via email, or fax to us.

Oncology History Form

    ONLINE FORM   

Download FORM

If you are returning for your pet to have surgery we ask that you complete the following form. You may bring it to your appointment, submit the completed form via email, or fax to us.

Presurgical Patient Medication Form (PDF)

    ONLINE FORM   

DOWNLOAD FORM

MedicaTION Refills

You can now request a refill for your pet’s prescription online by submitting the form below. Please allow one full business day to process your request. If there are any problems with refilling the prescription, we will contact you via phone. Medications can be picked up during our normal business hours.

Request a Refill

Pet Loss Support

HELPING CHILDREN COPE

It is a very scary and difficult time for children when any member of their family is ill.  The mention of cancer can cause children to fear the worst and often they feel they cannot voice their fears and emotions to their parents. This is especially true when parents are upset about the condition of the family pet and unsure of what options to pursue.

Following is a list of books that the Humane Society of the United States recommends. These may be helpful in assisting your children with the difficult time ahead:

Dog Heaven by Cynthia Rylant
Cat Heaven by Cynthia Rylant
Forever Friends: Resolving Grief after the Loss of a Beloved Animal by Joan Coleman

 

GRIEF AND SUPPORT RESOURCES

Grief is a normal part of loss, regardless if the loved one is a person or a pet. There are many ways to work through the grief process. The loss of an animal, like the loss of a family member or friend, may cause physical and emotional changes that can last for weeks or months. Don’t be afraid to contact pet loss support groups, pet loss hotlines or local specialists who are knowledgeable about loss and receptive to helping people who are grieving a beloved pet.

Following are a list of resources which may be helpful to you:

The Argus Institute
Association for Pet Loss & Bereavement
Cancer Care
Pet Loss Support
In Memory of Pets
Lightening Strike Pet Loss Support
UCDavis Veterinary Medicine Pet Loss Hotline

 

Grief is a normal part of loss, regardless if the loved one is a person or a pet. There are many ways to work through the grief process. The loss of an animal, like the loss of a family member or friend, may cause physical and emotional changes that can last for weeks or months. Don’t be afraid to contact pet loss support groups, pet loss hotlines or local specialists who are knowledgeable about loss and receptive to helping people who are grieving a beloved pet. Following are a list of resources which may be helpful to you: