Pet Owners

Pet Owners

Whether your pet will be with us for the day or staying overnight, we want them to feel as comfortable as possible.

GREENVILLE, SC

If traveling to our Greenville hospital from a distance, it may be necessary for you to spend the night in Greenville, SC with your pet. Here is a list of nearby hotels that allow pets, restaurants that are close to our Greenville, SC hospital, and some local parks with walking trails.

Click here to watch a video detailing a visit to our facilities. 

393 Woods Lake Road, Greenville, SC 29607

(864) 233-7650

Greenville Visitor's Guide

Asheville, NC

If traveling to our Asheville hospital from a distance, it may be necessary for you to spend the night in Asheville, NC with your pet. Here is a list of nearby hotels that allow pets, restaurants that are close to our Asheville, NC hospital, and some local parks with walking trails.

 

22 Fall Pippin Lane, Suite 102, Asheville, NC 28803

(828) 210-8285

Asheville Visitor's Guide

Appointments & Visiting Information

Before You Arrive

After you are referred by your family veterinarian, please contact our Greenville office at (864) 233-7650 between 8:00am and 5:30pm, Monday through Friday, to set up an appointment. Our staff will help you determine whether your appointment should be scheduled at our Asheville clinic or Greenville hospital. Please allow a few minutes for us to get some information about you and your pet.
Preparation Checklist

  • Current medications
  • Any pertinent records from your family veterinarian to your appointment
  • Lab results
  • X-rays

visitation Policy

If your pet is hospitalized, our goal will be to get them back to their home environment as soon as possible. During their stay, we will be in touch with you daily to update you on your pet’s progress. In general, we feel that it is in the best interest of our patients to remain hospitalized without the excitement of having visitors. Although visitors are happy to see their pet, the patient, who has settled in nicely, is often upset after their owners leave. However, there may be exceptions when our specialists will allow or even encourage visitors.

If you are allowed to visit, please keep in mind the following:

  • Should your pet be hospitalized during emergency hours, please consult the ER team to setup visitation times that will be the most helpful in aiding your pet’s recovery.
  • Visitation hours at our Greenville hospital are between 10:00am and 4:00pm, Monday–Friday. Visits must be limited to 20 minutes or less.
  • Any visitation must be arranged in advance by calling (864) 233-7650 and setting up a time.
  • Visitation is not allowed on the day of a procedure.
  • It is likely that you will not be able to meet with your pet’s specialist at this visit, but you will be able to meet with a technician on the team taking care of your pet.

Any visitation outside of these guidelines will be based strictly on medical necessity as determined by your veterinary specialist. Thank you for your cooperation.

Returning Patients

When bringing your pet for a follow-up visit, please bring any medications that your pet is currently taking.

If you are returning to our oncology department, we ask that you complete the following form. You may bring it to your appointment, submit the completed form via email, or fax to us.

Oncology History Form

    ONLINE FORM   

Download FORM

If you are returning for your pet to have surgery we ask that you complete the following form. You may bring it to your appointment, submit the completed form via email, or fax to us.

Presurgical Patient Medication Form (PDF)

    ONLINE FORM   

DOWNLOAD FORM

MedicaTION Refills

You can now request a refill for your pet’s prescription online by submitting the form below. Please allow one full business day to process your request. If there are any problems with refilling the prescription, we will contact you via phone. Medications can be picked up during our normal business hours.

Request a Refill

The Upstate Blood Bank

Pets can require life-saving blood transfusions for many of the same reasons humans do, such as injuries, surgeries, or when diseases cause the body to destroy its own blood cells. The Upstate Vet blood bank relies on our dog and cat donors and their owners to help us provide this invaluable resource.

Learn More

Pet Owner Resources

Fees

Fees will be estimated based on your pet’s needs and options will be provided. Once a treatment plan has been decided upon, please be prepared to leave a deposit with us prior to any procedures being completed. The remaining balance for your pet’s care will be payable at the time of discharge.

Payment Options & Resources

Please be prepared to leave a deposit with us prior to any procedures being completed. The remaining balance for your pet’s care will be payable at the time of discharge. We accept cash, checks, Mastercard, Visa, Discover, and American Express.

We also offer various payment plans provided by CareCredit, which is an independent credit company. Their application may be completed on their website, or you may contact CareCredit by phone at (800) 859-9975. You can also apply for a CareCredit account while you are here for your consultation at Upstate Vet.

Recommended Resources

American Animal Hospital Association
ASPCA
American Veterinary Medical Association (AVMA)
Partners in Animal Health at Cornell University
FDA
Ohio State University Indoor Pet Initiative
Pet Health Network
PetMD
PetPlace
Pet Poison Helpline
Veterinary Partner
Pet Insurance
WebMD Pets

Pet Loss Support

HELPING CHILDREN COPE

It is a very scary and difficult time for children when any member of their family is ill.  The mention of cancer can cause children to fear the worst and often they feel they cannot voice their fears and emotions to their parents. This is especially true when parents are upset about the condition of the family pet and unsure of what options to pursue.

Following is a list of books that the Humane Society of the United States recommends. These may be helpful in assisting your children with the difficult time ahead:

Dog Heaven by Cynthia Rylant
Cat Heaven by Cynthia Rylant
Forever Friends: Resolving Grief after the Loss of a Beloved Animal by Joan Coleman

 

GRIEF AND SUPPORT RESOURCES

Grief is a normal part of loss, regardless if the loved one is a person or a pet. There are many ways to work through the grief process. The loss of an animal, like the loss of a family member or friend, may cause physical and emotional changes that can last for weeks or months. Don’t be afraid to contact pet loss support groups, pet loss hotlines or local specialists who are knowledgeable about loss and receptive to helping people who are grieving a beloved pet.

Following are a list of resources which may be helpful to you:

The Argus Institute
Association for Pet Loss & Bereavement
Cancer Care
Pet Loss Support
In Memory of Pets
Lightening Strike Pet Loss Support
UCDavis Veterinary Medicine Pet Loss Hotline

 

Grief is a normal part of loss, regardless if the loved one is a person or a pet. There are many ways to work through the grief process. The loss of an animal, like the loss of a family member or friend, may cause physical and emotional changes that can last for weeks or months. Don’t be afraid to contact pet loss support groups, pet loss hotlines or local specialists who are knowledgeable about loss and receptive to helping people who are grieving a beloved pet. Following are a list of resources which may be helpful to you: